I hope this works out. I’m convinced that having people help new users understand how things work in SL is essential to retaining them.
During the SL12B “Meet the Lindens” presentations, mention was made a number of times about the new user on-boarding process, and steps the Lab are and would be taking to try to improve the overall experience for those signing-up to Second Life.
There were two aspects mentioned during the talks which piqued my interest. One of them was the Lab’s use of new web landing pages – something I’ll be discussing with Peter Gray, the Lab’s director of global Communications, in an upcoming article. The other was the potential return of the Community Gateway Programme.
For those unfamiliar with the latter, at one time the Lab ran a programme which allowed communities to connect to the Second Life registration pathway, enabling them to steer incoming users directly to their own orientation / support environment, and thus provide them with assistance and hands-on support in getting started in SL. The programme…
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